Consumer Rights Directive, Directive 2011/83/EU
Information duties, withdrawal and delivery in distance contracts.
What we read it for
The act behind our distance selling pages: what a buyer must be told before an order and how withdrawal is counted.
Identity
| Type | Directive |
| Identifier | EU 2011/83 |
| CELEX | 32011L0083 |
| Adopted | 2011-10-25 |
| In force | 2011-12-12 |
| Transposition deadline | 2013-12-13 |
35 articles in the base act
Structure
| Chapter | Act | Articles |
|---|---|---|
| I | Subject matter, definitions and scope | 1–4 |
| II | Consumer information for contracts other than distance or off-premises contracts | 5 |
| III | Consumer information and right of withdrawal for distance and off-premises contracts | 6–16 |
| IV | Other consumer rights | 17–22 |
| V | General provisions | 23–29 |
| VI | Final provisions | 30–35 |
Chapter headings from the official English text.
Articles
35 articles are read into the register, one address each.
- 1 · Subject matter
- 2 · Definitions
- 3 · Scope
- 4 · Level of harmonisation
- 5 · Information requirements for contracts other than distance or off-premises contracts
- 6 · Information requirements for distance and off-premises contracts
- 7 · Formal requirements for off-premises contracts
- 8 · Formal requirements for distance contracts
- 9 · Right of withdrawal
- 10 · Omission of information on the right of withdrawal
- 11 · Exercise of the right of withdrawal
- 12 · Effects of withdrawal
- 13 · Obligations of the trader in the event of withdrawal
- 14 · Obligations of the consumer in the event of withdrawal
- 15 · Effects of the exercise of the right of withdrawal on ancillary contracts
- 16 · Exceptions from the right of withdrawal
- 17 · Scope
- 18 · Delivery
- 19 · Fees for the use of means of payment
- 20 · Passing of risk
- 21 · Communication by telephone
- 22 · Additional payments
- 23 · Enforcement
- 24 · Penalties
- 25 · Imperative nature of the Directive
- 26 · Information
- 27 · Inertia selling
- 28 · Transposition
- 29 · Reporting requirements
- 30 · Reporting by the Commission and review
- 31 · Repeals
- 32 · Amendment to Directive 93/13/EEC
- 33 · Amendment to Directive 1999/44/EC
- 34 · Entry into force
- 35 · Addressees
Language versions
EUR-Lex publishes the act in every official language. These are the direct addresses for the languages this site is written in.
Norwegian is not an official EU language. Norwegian readers use the national register.
National law
One line per country. A line exists only when a primary source has been read; otherwise the national register is linked instead.
| National law | Identifier | Official text |
|---|---|---|
| Sweden: Distansavtalslagen | SFS 2005:59 | Official text |
| Norway: Lov om opplysningsplikt og angrerett (angrerettloven) | LOV-2014-06-20-27 | Official text |
| Denmark: Forbrugeraftaleloven | LOV nr 1457 af 17/12/2013 | Official text |
| Finland: Kuluttajansuojalaki | 38/1978 | Official text |
| Germany: Bürgerliches Gesetzbuch | BGB | Official text |
| United Kingdom: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 | SI 2013/3134 | Official text |
National implementing measures on EUR-Lex
Supervision
Official text
Who does this apply to
The register names five roles. Open a role to see the duties this act places on it, each row with its article and its source.
Does this apply to us?
- Do ai governance rules apply to an online marketplace?
- Do personal data rules apply to an online marketplace?
- Do cross-border data rules apply to an online marketplace?
- Do cybersecurity rules apply to an online marketplace?
- Do health data rules apply to an online marketplace?
- Do online platforms rules apply to an online marketplace?
All roles in the register · All questions by role
EU statistics this act touches
- Nights spent at tourist accommodation (Art. 16(l)): Booked accommodation for a fixed date has no 14-day withdrawal right.
EU acts, read down to the national law
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